Ticket Policy and Box Office Information

Tickets may be purchased in the following ways:

Online:

*We cannot guarantee tickets sold through third parties

In Person:

Tickets may be purchased at the box office, 835 NW Wall Street, Monday through Friday 11AM - 4 PM and one hour prior to any performance. For other box office needs during the day please call 541-317-0700 or email us at info@towertheatre.org.

Phone:

To order tickets by phone, please call the box office at (541) 317-0700 during normal business hours and press 0. Leave a message and we will return your call.

Preservation Fee:

A $4 charge on each ticket purchased both online and through the box office. This fee helps fund the Tower Theatre's ongoing restoration and maintenance.

Terms:

All ticket sales are final. There are no exchanges or refunds.
Unless otherwise posted, no one will be admitted without a ticket.
Children age two and older must have their own ticket and seat.
If an event is postponed, your tickets will be honored for the new date of the show.
In the event of a cancelled show which has no rescheduled date a full refund will be issued.
If you feel an exception should be made, please contact the box office at (541) 317-0700.

Will-Call:

Will-call tickets may be picked up at the box office one hour prior to the event. Please be prepared to show picture I.D. upon request.

Group Discounts:

We offer ticket discounts of 10% for ten or more and 20% to groups of 20 or more for Tower presented shows and select other shows. Please buy group tickets through the box office,(541)317-0700.

Wheelchair Seating:

There are six wheelchair accessible seat spaces with adjacent companion seating on the main floor. There are also six transfer seats with adjacent companion seating on the main floor. Transfer seats have movable armrests so patrons can more easily move from their chair to the seat. If you or someone in your party requires this, please call the Box Office (541) 317-0700 for arrangements.

Accessible Restrooms

Two fully accessible, all-gender restrooms with diaper changing stations, are in the lobby on either side of the concessions stand.

Drinking Fountain
There is an accessible water fountain and bottle filling station on the north wall of the lobby (to the right as you enter the theatre).

Assisted Listening Devices
We provide free infrared-enhanced hearing headsets upon request. Ask concession staff if you want to use one (subject to availability).

Sensory Bags

We have Kulture City sensory bags available upon request. Bags include headphones, weighted lap pad, two fidget toys, lanyard and sensory/feelings card. We have trained staff and volunteers to assist you.

SPECIAL ACCESSIBILITY INFORMATION

BOX OFFICE INFORMATION

HOURS: Monday - Friday 11:00am - 4:00pm and 1 hour prior to all performances.
LOCATION: 835 NW Wall Street, Bend OR 97703
MAILING ADDRESS: PO Box 1378, Bend OR 97709
PHONE: (541) 317-0700
FAX: (541) 749-2731
EMAIL: info@towertheatre.org

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